Privacy Policy
Privacy Policy
Effective Date: 12 Jan 2026
Last Updated: 12 Jan 2026
At Quadralife, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA).
By accessing or using our website, products, or services, you agree to the terms of this Privacy Policy.
1. Personal Data We Collect
We may collect personal data that you voluntarily provide to us, including but not limited to:
- Full name
- Email address
- Contact number
- Billing and delivery address
- Payment-related information (processed securely via third-party providers)
- Purchase history and warranty details
- Enquiries, feedback, or communications with us
We may also automatically collect certain technical data when you visit our website, such as:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Cookies and similar tracking technologies
2. Purpose of Collection and Use
Your personal data may be collected, used, and disclosed for the following purposes:
- Processing orders, payments, and deliveries
- Providing installation support, warranties, and after-sales service
- Responding to enquiries and customer support requests
- Managing memberships, promotions, or marketing communications (with consent)
- Improving our website, products, and customer experience
- Complying with legal and regulatory obligations
We will not use your personal data for purposes beyond those stated without obtaining your consent, unless permitted or required by law.
3. Disclosure of Personal Data
We may disclose your personal data to trusted third parties only where necessary, including:
- Logistics and delivery partners
- Payment service providers
- Installation or service contractors
- IT service providers and website platforms
- Professional advisers or regulatory authorities, where required by law
All third parties are required to protect your personal data and use it only for authorised purposes.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and analyse site traffic. Cookies may collect information such as browsing behaviour and preferences.
You may adjust your browser settings to disable cookies; however, some website features may not function properly as a result.
5. Protection of Personal Data
We take reasonable administrative, technical, and physical measures to safeguard your personal data against:
- Unauthorised access
- Disclosure
- Loss
- Misuse or alteration
While we strive to protect your information, no method of transmission over the internet is completely secure.
6. Accuracy and Retention
We rely on you to ensure that the personal data you provide is accurate and complete.
Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws.
7. Access and Correction
Under the PDPA, you have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
Requests may be subject to verification and administrative fees where permitted by law.
8. Marketing Communications
We may contact you with wellness updates, promotions, or product information if you have consented.
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in our emails, or
- Contacting us directly using the details below
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10. Changes to This Privacy Policy
We reserve the right to amend this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.
11. Contact Us
If you have any questions, requests, or concerns regarding your personal data or this Privacy Policy, please contact:
Quadralife
Email: hello@quadralife.com
Phone / WhatsApp: +65 8153 5823