Terms & Conditions

Terms & Conditions

Effective Date: 12 Jan 2026
Last Updated: 12 Jan 2026

Welcome to Quadralife. By accessing or using our website, products, or services, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website.

If you do not agree with any part of these Terms & Conditions, you should discontinue use of our website.

1. Definitions

  • “Company”, “we”, “us”, or “our” refers to [Brand Name].
  • “Website” refers to [website URL].
  • “Products” refer to cold plunge tubs, accessories, and related wellness equipment sold by us.
  • “You” or “User” refers to any individual accessing or using the website.

2. Use of Website

You agree to use this website only for lawful purposes and in a manner that does not:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Disrupt or interfere with the website’s functionality
  • Introduce viruses, malware, or harmful code

We reserve the right to suspend or terminate access for any misuse.

3. Product Information & Availability

  • All product descriptions, specifications, images, and pricing are provided for general information only.
  • Product images are illustrative and may vary slightly from the actual product.
  • We reserve the right to modify or discontinue products without prior notice.
  • Availability is subject to stock and confirmation.

4. Pricing & Payment

  • All prices are stated in Singapore Dollars (SGD) unless otherwise indicated.
  • Prices are subject to change without notice.
  • Full payment is required before delivery or installation.
  • Payments are processed securely through third-party payment providers. We do not store full payment card details.

5. Orders & Acceptance

  • Submission of an order constitutes an offer to purchase.
  • Orders are only confirmed once we issue an order confirmation.
  • We reserve the right to reject or cancel any order due to pricing errors, stock unavailability, or suspected fraudulent activity.

6. Delivery & Installation

  • Delivery timelines provided are estimates and not guaranteed.
  • Risk of loss or damage passes to you upon delivery.
  • You are responsible for ensuring site readiness, access, and compliance with installation requirements.
  • Additional charges may apply for failed or rescheduled deliveries or installations.

7. Returns, Refunds & Cancellations

Returns, refunds, and cancellations are governed by our Return & Refund Policy, which forms part of these Terms & Conditions.
Please review the policy carefully prior to purchase.

8. Warranty

  • Products may be covered under a limited warranty, subject to terms provided separately.
  • Warranty does not cover damage resulting from misuse, improper installation, unauthorised modification, or normal wear and tear.
  • Warranty claims must follow the procedures outlined in the warranty documentation.

9. Health & Safety Disclaimer

Our products are wellness equipment and not medical devices.

  • You acknowledge that infrared, heat and cold immersion therapy may not be suitable for everyone.
  • You should consult a qualified medical professional before use, especially if you have existing medical conditions.
  • Use of our products is entirely at your own risk.
  • We are not responsible for any injury, adverse health effects, or loss arising from improper or unsupervised use.

10. Limitation of Liability

To the fullest extent permitted by Singapore law:

  • We shall not be liable for any indirect, incidental, special, or consequential damages.
  • Our total liability, if any, shall be limited to the amount paid for the product giving rise to the claim.

Nothing in these Terms limits liability that cannot be excluded under applicable law.

11. Intellectual Property

All content on this website, including text, images, logos, videos, and designs, is the property of Quadralife and is protected by intellectual property laws.

No content may be copied, reproduced, or used without our prior written consent.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and handle personal data in accordance with the PDPA.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, availability, or privacy practices.

14. Changes to Terms

We reserve the right to amend these Terms & Conditions at any time.
Changes take effect immediately upon posting on the website.

15. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of Singapore.
You agree to submit to the exclusive jurisdiction of the Singapore courts.

16. Contact Information

For questions regarding these Terms & Conditions, please contact:

Quadralife
Email: hello@quadralife.com
Phone / WhatsApp: +65 8153 5823